We just want to thank you for the professional, honest service you provide. Our aging vehicles needed a lot of work in 2012. We are grateful that Dave's Car Care is always there to help us out. We want to thank you for the excellent customer service. Not too many businesses these days will send a check because they forgot to apply the returning customer discount like you did a couple of months ago.
In addition, we thank you for the notes and movie passes you sent to let us know you appreciate our business. We also want to thank you for the complementary use of the loaner car when our truck was being fixed last month.
Last, but not least, we very much appreciate the time and labor that went into fixing the van this week. I'm sure you could tell I was frustrated when I dropped it off. I realize you were just as frustrated trying to diagnose and repair the problem.
Thank you so much for taking responsibility for that. We have two sons, and we try to teach them the Christian values of honesty and integrety. Apparently, I have used the way you treat your customers as an example of this before. Yesterday, when I began to explain how you took care of the problem with the van, our oldest son cut me off and said," We know, we know, Dave's knows the right way to run a business." On behalf of John and myself, we will continue to be loyal customers of Dave's Car Care.
For over 30 years Dave's Car Care has striven to offer our customers repair quality and customer service that is among the best in the industry. Our business has been independently reviewed by top professional auto organizations such as AAA and NAPA. They recognized us as maintaining the highest levels of operational integrity (examples: Better Business Bureau and AAA), repair quality (examples: ASA) and industry training standards for our employees (example: ASE).
What does this mean to you?
You can trust that Dave's Car Care quality of service has been verified independently at least every two years by our professional affiliations. You also receive benefits and guarantees to assist you such as: AAA members receiving free maintenance inspection with any paid service.)
We hope that you learn more about these professional organizations as you read on.
Because making a sound decision is difficult when you are faced with a car problem and time restraints, finding a shop takes time and patience; you want to research and evaluate the facts in a relaxed fashion. Emergencies create an emotional climate that thwarts a clear and objective evaluation. So find a repair facility before you need one.