Dear Dave, Aaron and Staff,
We just want to thank you for the professional, honest service you provide. Our aging vehicles needed a lot of work in 2012. We are grateful that Dave's Car Care is always there to help us out. We want to thank you for the excellent customer service. Not too many businesses these days will send a check because they forgot to apply the returning customer discount like you did a couple of months ago.
In addition, we thank you for the notes and movie passes you sent to let us know you appreciate our business. We also want to thank you for the complementary use of the loaner car when our truck was being fixed last month.
Last, but not least, we very much appreciate the time and labor that went into fixing the van this week. I'm sure you could tell I was frustrated when I dropped it off. I realize you were just as frustrated trying to diagnose and repair the problem.
Thank you so much for taking responsibility for that. We have two sons, and we try to teach them the Christian values of honesty and integrety. Apparently, I have used the way you treat your customers as an example of this before. Yesterday, when I began to explain how you took care of the problem with the van, our oldest son cut me off and said," We know, we know, Dave's knows the right way to run a business." On behalf of John and myself, we will continue to be loyal customers of Dave's Car Care.
Thank you for everything!